GREECE ORDERS

All Greece orders ship with ACS courier service. Orders that ship within the Attica county have an estimated delivery period of 1-2 business days. For all other destinations outside Attica the estimated delivery period is 1-4 business days. Please ensure that someone will be present between 9 am and 5 pm to sign and pay for the delivery. Delivery cost comes to a standard amount of 3,50€ on all orders within the country. If you wish to pay by Cash On Delivery, there is an extra charge of 2,50€. Payments will be collected at the time of delivery by the COURIER or our authorized personnel. You can also collect your order from our Workshop-Showroom at 34, Kolokotroni St., Syntagma, free of delivery costs. Delivery is free on all Greece orders over 150,00 €.

INTERNATIONAL ORDERS

All international orders ship with ELTA (Greek Postal Service) with a standard delivery fee of 14,5€. Delivery periods vary according to the destination. Cash On Delivery service is not available on international orders. Delivery is free on orders over 250,00€.

Please note that due to COVID-19 these times may vary.  

* Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

RETURN

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date (the refund does not include shipping and handling fees). In order for returns to be accepted, all items must be in perfect condition with security tag, original packaging and any enclosed documentation.

Returns will not be accepted for items that have been labeled NON-RETURNABLE in the product description. Custom made products are not returnable and refundable. This does not affect your statutory rights in case of a defective product.

ELSA MOUZAKI reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the order.

• Product exchange

Items can be exchanged for an alternative style.

• Store Credit

Store credit can be used on a future order within 6 months of the return.

• Refund

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, PayPal or bank account used for paying for the order. Processing time may vary depending on the bank or Credit Card Company.

Refunds are not possible for sale items and for orders paid with interest-free installment.

Return Fees

Orders must be returned using the stated carrier.

Returns are not accepted for items purchased on sale from: USA, Canada, Mexico & Rest of the World.

RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

E-mail [email protected] within 7 working days of receiving your order.

You will then receive an email confirming your return request, information and instructions in how to arrange your return collection.

Confirm your chosen compensation method.

Once we receive and accept your returned package, we will contact you confirming receipt of your return.